TackRus Category

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Customer Service

Thank you for choosing tackrus.net - At tackrus, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

Contact Information

Tackrus.com
34305 Sunset Ln. Brookshire,
TX 77423.
Phone: 281-751-8421 (Central Time Zone)
Email: sales@tackrus.com


Shipping

Items will be shipped within 24 hours of payment received during business days.  We observe major US holidays. We use United State Postal Service and FedEx Ground as our shipping carrier. 

Free shipping is only within US with exception of Alaska, Hawaii and Puerto Rico. We do offer expedited shipping. We ship worldwide. We prefer shipping with UPS for Canada. Physical address is required for large items such as saddle, blankets, saddle bags. We do offer shipping discount for multiple items.  Please do not pay each item separately if you want to get combine shipping rate. Combined shipping rate for multiple items in auction format $5.00 off on  each additional Item.    

 

Payment

We accept PayPal payment or major credit cards.  Payment must be received within 5 days after auction ends.  If you prefer to pay by credit card over the phone, 

you can call  281-751-8421 or 1-888-477-1271(M-F 9 AM-6 PM)
Texas residents pay 8.25% sales tax. 

 

Returns

We're happy to exchange your item or refund your money  If you are not completely satisfied, you may return your unused item within 30 days from your date of purchase for refund. Return shipping is at the customer's expense. 20% restocking fee will be deducted from original cost. Refund will be made upon receipt of the item. Shipping cost for an exchange of size or saddle is $49. Send return item with a copy of packing slip to: 

Tackrus.com

34305 Sunset Lane

Brookshire, TX 77423

 

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